This is absolutely excellent! I'm very pleased to see this high level of support and proactive planning, and I know the Business truly is even more so. This is exactly what I love to see. Keep it up and THANK YOU!!

* I've seen other emails going around but want to thank you both personally for the outstanding support at QE. There was not one time when I couldn't get hold of you by phone or on IM. And it was great to see emails advising no interface errors going out to the business. * I think I had NO escalations for EMEA IDR during the last couple of weeks due to proactive support and quick responses to email... your tiger team really paid off. * I can't begin to express my appreciation for the fantastic work that the command center, and all its participants, did in the last month. Thank you, thank you, thank you!

Same here! This was a crucial year end for SMI and you all stayed on top of the issues, showed a lot of teamwork in resolving them, and kept everything flowing smoothly. Very well organized and collaborative. Awesome job! Linda